Privacy Policy

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At Nikhil Gems, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. By using our website, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect:

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We collect the following types of information:

• Personal Information: When you fill out forms on our website, we collect personal details like your name, email address, phone number, and business information.

• Usage Data: We may collect information on how our website is accessed and used, including IP addresses, browser types, and other technical data.

• Cookies: We use cookies to improve your experience on our site. Cookies help us remember your preferences and provide relevant content.

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2. How We Use Your Information:

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We use the information we collect for the following purposes:

• To process your inquiries and orders.

• To customize your experience and improve our services.

• To communicate with you regarding product updates, offers, and new arrivals (you may opt out of marketing emails).

• To comply with legal obligations and provide customer support.

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3. How We Protect Your Information:

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We implement a variety of security measures to maintain the safety of your personal information. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

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4. Sharing Your Information:

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We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders. These third parties are obligated to keep your information confidential.

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5. Your Privacy Rights:

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You have the right to:

• Request access to the personal data we hold about you.

• Correct any inaccurate information.

• Request deletion of your personal data.

• Opt-out of marketing communications at any time by clicking the unsubscribe link in our emails.

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To exercise these rights, please contact us at sejal.nikhilgems@gmail.com.

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6. Third-Party Links:

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Our website may contain links to other websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any website you visit.

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7. Changes to This Privacy Policy:

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We reserve the right to update this Privacy Policy. Any changes will be posted on this page with an updated date. Please review this Privacy Policy periodically for any updates.

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8. Contact Us:

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If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: sejal.nikhilgems@gmail.com
Phone: +91 9619248797

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Shipping Policy

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We ship all orders from Mumbai within 2–4 business days after confirmation. Delivery times vary based on the destination and courier service. You will receive a tracking number once the order is dispatched.
For any shipping questions, contact us at sejal.nikhilgems@gmail.com or +91 9619248797.

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Cancellation Policy

Orders can be cancelled within 12 hours of placing them, provided they have not yet been shipped.
To request a cancellation, email or call us with your order details.
Once an order is dispatched, it cannot be cancelled.

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Return & Refund Policy

We accept returns only for damaged, defective, or incorrect items. You must notify us within 48 hours of delivery with photos/video proof.
Items must be unused, in original packaging, and returned within 7 days after approval.
Refunds are issued after we receive and inspect the returned item.
No returns or refunds for custom-made products.

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Terms & Conditions

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1. By using our website, you agree to follow our policies and guidelines.

2. Product images may vary slightly due to lighting and natural differences in gemstones.

3. Prices and product availability may change without notice.

4. All orders are processed only after full payment.

5. We are not responsible for delays caused by courier services or unforeseen events.

6. Any disputes will fall under the jurisdiction of Mumbai, India.